Frequently Asked Questions

It's simple! First, you fill out our personalisation form where you share details about the recipient, the occasion, and your story. Then, we create your unique song with professional quality vocals and production. Finally, we deliver your finished song as a high-quality digital download within 48-72 hours.

Don't worry! Our form includes helpful prompts and examples to guide you. You don't need to be a writer—just share your memories, feelings, and details about the person. Even a few sentences are enough for us to create something beautiful. The more you share, the more personal the song will be.

Most customers spend 10-20 minutes on the form. You can take as much time as you need, and you can save your progress if you need to come back to it later.

Absolutely! Every song is 100% original and created specifically from your story. We never reuse songs or lyrics. Your song is written, recorded, and produced just for you based on the details you provide.

We create songs in any genre! Pop, acoustic, rock, country, R&B, indie, classical, jazz—you name it. Just let us know your preference in the form and we'll match the style to your vision.

Yes! There's a field in the form where you can request specific phrases, names, pet names, or lines you'd like included. We'll weave them into the song naturally.

Standard songs are typically 2-4 minutes long (similar to a typical radio song).

Our personalised songs start at £39.99 for digital download only, or £49.99 for digital plus a physical CD with custom artwork. Visit our Pricing page for full details.

No. The price you see is the price you pay. £39.99 for digital download or £49.99 for digital plus physical CD. No hidden costs.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through PayPal. Your payment information is completely secure.

We'll send you a preview of your song before completion. You'll have the opportunity to request changes at this stage. Once you confirm you're happy with the preview, we'll finalize your song and send you the complete files. Please note that once you've approved the preview, we're unable to offer refunds as the work has been completed to your satisfaction. See our Refund Policy for complete details.

Your song will be delivered within 48-72 hours (2-3 days). We'll email you as soon as your song is ready for download. If you need it urgently, please contact us at music@wrappedinsong.co.uk and we'll do our best to accommodate your timeline.

Your song is delivered digitally via email as a secure download link. You'll receive both MP3 and WAV (high-quality) formats. You can download it as many times as you need and keep it forever.

Yes! One free revision is included with every order. If you'd like changes to lyrics, melody, or style, just let us know and we'll make adjustments. Additional revisions are available for £30 each.

Yes! Choose the Song Plus CD package for £49.99 to receive a physical CD with custom artwork. Digital files are delivered within 48-72 hours, and CDs are posted within the UK and typically arrive within 5-7 business days.

Absolutely! Most of our customers order songs as surprises. The recipient won't be contacted during the process—everything is arranged through you. You can share the song however you like (email, play it in person, at an event, etc.).

Your song is licensed for personal use, which includes playing it at events like weddings, parties, or creating personal videos. For commercial use (such as advertising or resale), please contact us for licensing options.

Yes! Digital delivery is available worldwide. Physical CDs can be posted internationally for an additional shipping fee. Please contact us for international CD shipping rates.

Absolutely. Your stories, personal details, and payment information are completely confidential and secure. We never share customer information with third parties. See our Privacy Policy for details.

Yes! Many customers order multiple songs for different occasions or recipients. Contact us if you're ordering 3 or more songs—we offer bulk discounts for larger orders.